Wednesday, April 25, 2018

CLEAN EARTH: Employees!

As in nature, surviving and thriving in business requires the ability to learn and adapt. 

The importance of responding to feedback from customers doesn’t need to be pointed out, but listening to other stakeholders is equally profitable. Employees can be sitting on a gold mine of suggestions for small, cheap, and easy-to-implement changes that can lead to big improvements in results.

Set up a suggestion box, and acknowledge those who contribute, or adopt a more comprehensive strategy like quality circles--teams of workers (and others) who gather to discuss ways to improve processes. Pioneered in Japan in the 1960’s, quality circles have been used to great effect by companies around the world to improve quality, lower costs, and motivate staff.